Operational Information Officer - 12 months fixed-term contract

Various Global Opportunities

This vacancy is now closed


About Us:

At Marie Stopes International we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future. As one of the world’s leading providers of contraception and safe abortion care, we give women the means to do so. Our team members, working across 37 countries, provide high quality, safe services to women, when and where they need them. Because when a woman can determine her own future, she can contribute to creating a better, more sustainable future for everyone.

The role

Under the guidance of the Operational Information team, the Operational Information Officer is supporting the Contact Centre project team to design, roll-out and ensure effective use of the Customer Relationship Management system (CRM) across our MSI’s contact centres. The officer will provide comprehensive support to country programmes in implementing our CRM solution and will conduct analyses to understand individual country programme operations to ensure and maintain appropriate system set-up and configuration;  enable the use of high quality data for decision making, and adapt tools to meet the country context.

To achieve this the role will:

  • Support the roll-out of the CRM solution to MSI country programmes, by ensuring timely and consistent configuration setup and support across systems and applications. The role will feed into business requirements on application and tool improvements to develop more sustainable ways to meet broader organisational objectives. 
  • Ensure Data quality by empowering programmes through support on data processes, system setup and training to capture consistent and high-quality data. Work with MIS leads in country programmes to set up regular data quality checks and processes for tracking and proactively follow-up on data quality issues.
  • Build capacity in country programmes to become increasingly self-sufficient in systems maintenance, data processes, and data use through on-going mentoring and support, webinars and development of training materials. Support programmes to develop a culture of routine-data use through building strong links across programme-teams (“virtual teams”) to expand range, depth and quality of operational insights derived from data.

This is a hands-on role with significant responsibility to support the organisation in applying best practices in data management. The Operational Information Officer will work across key departments at MSI and will support to extract learnings and insights from country programmes that will feed into MSI’s Channel Success Models (programmatic guidelines).

The role can involve some international travel commonly of several week periods. Country and global project component assignments for this role may change over time. 

About you

To succeed in this role, you must have:

  • Proven experience working with frontline data collection and information use in a customer relationship management system or health management information systems role.
  • Advanced skills in Microsoft packages.
  • Experience with designing user-oriented processes and tools.
  • Experience in providing technical assistance and training to staff.
  • Experience in writing and editing documents for various audiences, including non-technical ones.
  • Excellent people skills, with experience working cross-culturally and providing remote support.
  • Experience with successful change management initiatives, processes, methodologies.
  • Proven project management experience.
  • Ability to operate independently.
  • Technically minded.

Personal Attributes:

If you’re inspired by doing work that directly impacts those most in need, MSI could be a good fit for you.  MSI is a fast-paced service delivery organization.  Tangible results are fundamental, and you can directly contribute to them.  Our team members often return from the field with incredible stories of the clients we serve and the impact our work has on their lives. 

Being a service delivery organisation means we need Evidence to Action team members that understand programming; can see, based on the evidence, how to better implement such activities; can put technical points in lay terms; and who can influence and persuade program staff, often under pressure to deliver services now, to invest in changing the way they do things to step-change performance.  MSI is fast paced, and we need people who can manage their time well, stay on top of several disparate projects across multiple countries, and know when/how to push to bring out the best in our country programmes.

For more information about the role, please view the job framework on our website.

Location: Various Global Opportunities

Full time: 35 hours per week

Salary: Competitive + Benefits

Contract type: 12 months fixed-term contract

Closing date: 13th July 2020 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.

For internal staff applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.

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