Front of House Assistant - Central London

This vacancy is now closed

Job reference
UK | South Region
United Kingdom - London and South East region (UK centres)
Closing date

Front of House Assistant Central London | Part Time | Abortion Care

30 hours per week - 4 days

12 month fixed term contract

Salary: £19,890+ per annum pr rata (£15,912 for 4 days per week)

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services, to join our committed teams of clinical, management and support teams.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

About the role

Our Front of House Assistants are responsible for meeting, greeting and facilitating the treatment journey of our clients seeking abortion care services, along with other members of the team. One of the principle aims of the role is to ensure our clients have the best possible experience when visiting our centres. Front of House Assistants will also undertake a number of administrative, payment, booking and reporting duties on behalf of the centre.

- Working in reception, administration and client flow

- Ensuring smooth running of clinic through greeting and advising of clients in reception

- Maintaining confidentiality

- Carrying out administrative tasks such as preparation of client letters; checking client documentation

- Completing pregnancy testing and co-ordinating emergency contraception for walk-in clients

- Monitor the flow of clients through the centre and taking necessary measures to rectify or address and issues

About You

- Previous reception or similar experience gained in service or hospitality industry

- IT literate – use if Windows based packages including EXCEL

- Good problem solving skills

- Diplomatic and discreet

- Excellent time management and prioritising skills

- Team player – ability to make an individual contribution to enhance the working of the team

- Clear and professional manner on the telephone and face to face

- Excellent communication skills, both written and spoken

- It is an essential part of the role that you are pro-choice on abortion

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