Right Care Clinical Practitioner - Bristol

Job reference
UK | One Call
United Kingdom - Bristol and Midlands region (UK centres)
Full-time, Part-time
Closing date

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

One Call, the Marie Stopes UK Call Centre is at the centre of all client transactions. It is the first point of contact for our clients. Providing a non-judgemental service, One Call can book treatments, obtaining medical history, provide counselling and deliver post- operative care, 24 hours a day, 7 days a week.

Right Care Team

Right Care was launched on the 3rd September 2018 with an emphasis on ensuring the ‘right care, at the right time in the right place.’

Right Care encompasses clinical referrals and safeguarding. Both teams aim to support the centers in providing pre-attendance support to ensure appropriate resources are in place. They also aim to manage post- treatment care of clients e.g. NHS referrals, social worker referral, follow up care, escalations and appointments.

The Right Care team is undergoing a period of change following the September 2018 launch. 2019 will see the Right Care team undergo restructuring to bring in increased clinical input in the form of specific Right Care nurses and a Right Care Clinical Team Lead. A relaunch of the service following restructuring will aim to increase the presence of Right Care and improve the awareness within centers of the service they provide.


About the role

The Right Care nurse role will be split between clinical triage nurse and nurse advisor. This is an exciting opportunity for the post holder to develop leading best practice within MSUK. The post will be structured with 2 weekly rotation between both roles.

The nurse advisor on duty will be responsible for assessing callers pre-and post treatment; advising patients on next steps and referring them on to further care when appropriate. For post-op calls these clients may have become anxious or are experiencing post-treatment problems.


The clinical triage nurse on duty will be responsible for triaging clinical referrals, these are clients with pre- existing conditions and other complexities. The nurse will be expected to make clinical decisions in the client’s best interests and in line with MSUK policy. They will work closely with MSUK Doctors and with external agencies such as GP’s and NHS treatment centres.

The post holder will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development. The Right Care nurse will be forefront in leading the change of Right Care and ensuring clinical excellence and quality improvement of the service.

About you

  • Pro-Choice on abortion
  • Post registration experience- Registered nurse, registered midwife, Paramedic
  • Recent experience in relevant areas applicable to role e.g. clinical triage, Pre-assessment, Surgery, Acute Medicine, practicing Paramedic, Midwifery, Gynaecological, reproductive health. (This list is not exhaustive)
  • Excellent clinical nursing skills and clinical judgement
  • Strong attention to detail
  • Intermediate PC skills – Information Management Systems; Microsoft Outlook; Microsoft Office Packages
  • Ability to work as part of a team and liaise with people of all levels
  • Excellent listening and communication skills
  • Ability to put people at ease in an emotionally charged environment whilst maintaining professionalism
  • Customer service skills
  • Work well under pressure


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