Deputy Clinical Services Matron - South London

Job reference
31870
Department
UK | South Region
Location
United Kingdom - London and South East region (UK centres)
Full/Part-time
Full-time
Closing date
11/10/2019
Description

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services, to join our committed teams of clinical, management and support teams.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

 

About the role

As a respected professional and experienced clinician, the post holder will lead by example, motivate and empower other staff and ensure high standards of care are set and delivered. Specifically, the Deputy CSM will ensure they support the Clinical Services Matron (CSM) to:

  • Deliver excellence in clinical practice and that care is promoted across all services provided by MSUK
  • Ensure that clients are cared for in a safe, clean environment
  • They will support the CSM to promote excellence in client experience ensuring clients are treated with dignity and respect
  • They will support the CSM in providing strong clinical leadership and management of the designated centre

The Deputy Clinical Services Manager (CSM) will support the CSM to make a proactive contribution to planning for and improving future services within the centre and take an active lead in service transformation.

The post holder under the leadership and support of the CSM to:

  • In delivering the quality and standards of care agenda, particularly supporting the CSM to provide assurance around compliance with regulatory and internal standards of care.
  • Supporting the Regional Manager to ensure there are effective processes in place in the designated Centre and that client flow enhances the quality of client care, experience and outcomes
  • Support the CSM to ensure a positive culture of clinical excellence, openness, professionalism, continuous improvement and high-quality care is embedded and promoted within all clinical staffing groups.
  • Under the leadership of the CSM, act as a visible role model providing positive, professional and accountable leadership to clinical staff at the Centre
  • Fulfil the role of line manager for direct reports

Experience

  • Proven experience of working at clinical team leaders level managing staff
  • Demonstrate knowledge and experience of healthcare
  • Experience of HR processes, financial management and clinical standards
  • Understanding of legislation and governance framework
  • Dealing with a range of issues both in writing and in person e.g. client complaints/concerns, staff grievances/disciplinary

 

Qualifications

 

  • Registered Nurse or Registered Midwife
  • Diploma (desirable) / evidence of study at equivalent level / similar experience
  • Management qualification (willing to work towards one) or equivalent in experience
  • Leadership development (willing to work towards one)
  • Evidence of continuing professional development

 

About you

 

  • Pro-choice
  • Professional role model: appearance and manner
  • Ability to understand/ interpret data
  • Good written communication and report writing skills
  • Effective IT skills, MS/Outlook, Excel and PowerPoint or equivalent
  • Problem solving/planning and organisational skills
  • Ability to maintain effective working relationships with others
  • Good verbal communication skills.
  • Ability to resolve conflict and overcome resistance
  • Highly motivated and a desire to perform well
  • Reliable, adaptable, flexible, capable, willing, approachable and honest
  • Self-confident and emotionally resilient
  • Passion for improving the customer experience.
  • Able to work with and through ambiguity
  • Friendly and approachable with a flexible approach to work.
  • Willingness to develop and learn.
  • Good time management with flexible approach to working times
  • Assertive yet approachable
  • Networking skills.
  • Ability to provide and receive complex information
  • Ability to present to large audiences
  • Ability to work with and influence others
  • Willingness to travel across UK

 

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