Quality Assurance Coach

This vacancy is now closed

Job reference
UK | One Call
United Kingdom - Bristol and Midlands region (UK centres)
Closing date

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24-hour confidential helpline work, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services to join our committed teams of clinical, management and support staff.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

About the Role

 The Quality Assurance Coach is responsible for supporting all staff within One Call to deliver a compliant and quality service to every service user, through robust auditing, coaching and training.

The Quality Assurance Coach will be a role model within the centre, actively demonstrating Marie Stopes core values, encouraging all colleagues to aspire and achieve the best performance for the benefit of every service user.

Personal Attributes

  • Pro-choice on abortion
  • Excellent verbal and written communication
  • Professional demeanour
  • Dependable
  • Able to maintain confidential information
  • Excellent attention to detail
  • Positive attitude to organisational change
  • Confident, helpful and empathetic
  • Ability to remain calm in a pressurised environment
  • Willingness to take responsibility and make decisions
  • Drive and enthusiasm
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