Operations Team Leader - Leeds

This vacancy is now closed

Job reference
UK | North Region
United Kingdom - North region (UK centres)
Closing date

Operations Team Leader | Leeds | Abortion Care Services

Hours: 37.5 per week

Salary: £24,000 - £26,000 depending on experience

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline work, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services to join our committed teams of clinical, management and support staff.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

About the Role

The primary function of this role is to assist the management & administration team to ensure the smooth running of the centre. The successful candidate will help to guarantee client satisfaction as a primary responsibility. In terms of line management obligations, the Operations Team Leader will help to coach and develop the Front of House Team. There will be regular contact with Head Office staff, including the UK Business Support and Governance teams.

Among others, the Operations Team Leader will have the following responsibilities:

  • Encouraging all staff members have the tools to hit KPI’s
  • Assist with developing changes to working practices that heighten client satisfaction, general service delivery and staff performance.
  • Ensure the Client Records System (CRS), booking system & centre reports are up to date.
  • Ensure that our clients receive the highest level of care by ensure the centre is presentable and that they are treated with dignity, empathy & confidentiality.
  • Duty management when required, including Saturday working.
  • Dealing with complaints and other issues in a sensible and pro-active manner.
  • Assisting with annual business planning.

About You

The successful candidate will have the following qualities/experience:

  • Operational experience within a customer-focused service industry (essential)
  • Some experience of managing a team or informal coaching
  • Ideally experience within a healthcare setting
  • IT literate
  • Excellent communication skills
  • Willing to develop
  • Pro-choice
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