Health Advisor - Full Time - Bradley Stoke

Job reference
UK | One Call
United Kingdom - Bristol and Midlands region (UK centres)
Closing date

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline work, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services to join our committed teams of clinical, management and support staff.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

Health Advisor - Full time - Bradley Stoke

About the role

We are looking for a Health Advisor to join our Call Centre (One Call) operation in Bristol. Reporting to the Team Manager, the purpose of this role is to make telephone pre-treatment assessments to clients seeking termination of pregnancy, vasectomy, treatment bookings and other related services and record all details on the client record system. We are looking to recruit full time and part time positions.

About you:

  • A high attention to detail, excellent organisational skills
  • Experience at handling and co-ordinating a number of tasks at once
  • An empathetic and unbiased nature (pro-choice on abortion)
  • Excellent listening skills and telephone manner
  • Clear communication style
  • Experienced in using various computer systems
  • A depth of customer service experience
  • Calm under pressure
  • Adaptable to change
  • Positive attitude
  • Team player

What we can offer you

In return for your efforts we can offer a starting salary at £19,350 (Pro-Rata) and benefits package including up to 5% pension contribution and discretionary bonus, as well as commitment to your ongoing personal and professional development.

For full information on this role, please refer to the attached job framework.

The contract we are offering is 37.5hrs working on a 2 week rotation. These include a week of early shifts, a week of late shifts and one day every other weekend. Some contracts may include overnight shifts.

Full training is provided and successful candidates will need to be available to attend 3 weeks, Monday to Friday 08:30-16:30, full time induction training.  You will be supported by our dedicated training team, Managers and coaches.

 If you are successful following a telephone interview we will invite you to an Assessment Centre which will be held on Thursday 5th September at 09:30.

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