Operations Manager

This vacancy is now closed

Job reference
UK | North Region
United Kingdom - Bristol and Midlands region (UK centres)
Closing date

Job function: Operations | Abortion Care

Job title: Operations Manager

Location: Birmingham

Hours: 37.5 per week

Salary: Dependent on experience

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline work, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services to join our committed teams of clinical, management and support staff.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

About the Role

The Operations Manager is responsible for delivering and maintaining operational excellence in the surgical and associated early medical units situated within the region. This post is responsible for the Birmingham surgical site and surrounding EMUs (the “relevant clinics”).

This post is responsible for ensuring the relevant clinics are well led, operate efficiently and deliver the required client volumes and financial performance, whilst ensuring that the client is at the centre of all care and the relevant clinics achieve exceptional levels of client care and satisfaction.

It is a requirement of the position that the post holder successfully applies to become the second Registered Manager for the service within three months of commencing in the role. The registered manager, along with the registered provider, is legally responsible and accountable for compliance with the requirements of the Health and Social Care Act 2008 and associated regulations, including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009. This post will work alongside the Clinical Registered Manager, to ensure that the operational practice in the relevant clinics meets these standards and ensures that there is continuity of leadership in the event that the Clinical Registered Manager is absent or unavailable.

The Operations Manager will work closely with the Clinical Registered Manager to ensure the effective management of the relevant clinics in their area.

About You

  • Pro Choice
  • Operational management experience gained within a customer focused service industry, ideally within a healthcare environment.
  • Experience of managing high client volumes and responding to changes in client demand
  • Proven track record of leadership and able to manage a team to include identifying people, developing potential (via constructive feedback, development and encouragement), and performance management
  • Able to manage resources effectively and evidence of being a successful budget holder.
  • Demonstrates awareness of the importance of working as part of a multi-disciplinary team
  • Communicates effectively verbally, in writing and in electronic formats
  • Good knowledge of MS Outlook, Word and Excel.
  • Ability and willingness to learn about MSI, the partnership, and humanitarian issues and apply this in a commercially focused way
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